Clear scope. Clear expectations.
There is no card checkout in the current release. Your workspace and usage units do not create an automatic payment obligation.
Before paid work begins
Paid implementation, hosting, maintenance, or marketing requires an individual quote and an agreed scope. The payment schedule, cancellation terms, deliverables, and any applicable refund terms must be included in that agreement before work begins.
Questions about a charge
If you believe a charge is incorrect or need to discuss cancellation, open a support request with the project name, date, and a description of the issue. Do not include full card numbers or other payment credentials. We will review the applicable agreement and work completed.
Service credits
Credits in your workspace are usage units, not purchased money, bank funds, or a cash-equivalent balance in this release. If a service failure consumed credits, contact support so the specific job can be reviewed.
Need help? Contact support. You can also review current service availability.